Robylon pricing & review
AI customer-support agents priced in monthly credits, not seats, with a free 300-credit plan.
Last checked October 25, 2026
Overview
Robylon is an AI customer-support platform based in San Francisco. Workspace plans are priced in monthly AI credits, not seats. The pricing page assumes about 7.5 credits for a chat, WhatsApp, or email conversation and charges that usage whether or not the conversation is resolved. On that assumption, the page puts a typical conversation of those types at about $0.20 to $0.38 on list prices. Voice calls use credits at a different rate; no per-minute dollar price is published. Starter is free and does not expire: 300 credits a month (about 40 conversations), a chat widget, Slack, basic AI models, 50 knowledge sources, and 1 MB of knowledge-base storage. Pro starts at $25 a month for 500 credits (about 67 conversations) and adds WhatsApp, email and ticketing, the full model list, Microsoft Teams, and Google Sheets. Further Pro packs are 1,500 credits at $75, 2,500 at $113, and 3,500 at $158 a month. Business starts at $180 a month for 4,500 credits (about 600 conversations) and adds phone calls, Freshdesk, Zendesk, and Zoho Desk, custom API integrations, and chat and voice analytics. Further Business packs are 6,000 credits at $240, 8,000 at $280, and 10,000 at $300 a month. Enterprise is a custom quote and adds bring-your-own LLM, WhatsApp voice calls, SSO, audit logs, and a dedicated account manager. On Business and Enterprise, unresolved conversations can be passed to Freshdesk, Zendesk, or Zoho Desk; teams that answer inside Robylon buy optional live-agent seats, and the inbox keeps the thread with the handoff. Yearly billing is listed at 10% off. Extra credits are $25 per 1,000. Live-agent seats cost $19, $49, or $89 per seat per month.
Feature highlights
- Chat widget on every plan, including free Starter
- 300 free credits a month (about 40 conversations)
- WhatsApp, email, and ticketing on Pro and above
- Phone calls on Business and above
- Freshdesk, Zendesk, and Zoho Desk on Business and above
- Optional live-agent seats from $19/seat/month
Pros and cons
Pros
- Free plan does not expire
- AI usage is priced in credits, not seats
- Extra credits are a flat $25 per 1,000
- Yearly billing is listed at 10% off plans and add-ons
Cons
- Starter is chat and Slack only; WhatsApp, email, and phone need a higher plan
- A conversation is charged whether or not it is resolved
- No published dollar price per voice minute
- AI replies pause when the credit balance hits zero
Best for
Robylon is best suited to support teams that want replies metered in conversation credits instead of seats. If that matches your needs, the free plan is a low-risk way to try it.
Robylon FAQ
Does Robylon have a free plan?
Yes. Starter is free and includes 300 credits a month (about 40 conversations at the published 7.5-credit estimate), 50 knowledge sources, 1 MB of knowledge-base storage, basic AI models, a chat widget, and Slack. WhatsApp, email, and phone are not included.
How much does Robylon cost?
Robylon starts at $25/mo (Pro, 500 credits). Credits, not seats. About 7.5 credits per chat, WhatsApp, or email conversation, charged whether resolved or not. Starter: 300 credits/month, free. Pro monthly: 500 credits $25, 1,500 $75, 2,500 $113, 3,500 $158. Business monthly: 4,500 credits $180, 6,000 $240, 8,000 $280, 10,000 $300. Yearly prices published as 10% off: Pro $22, $67, $101, and $142/mo; Business $162, $216, $252, and $270/mo. Enterprise is custom. Extra credits are $25 per 1,000. Live-agent seats are $19, $49, or $89 per seat/month. Custom domain is $49/mo; removing the Robylon badge is $29/mo. Add-ons are 10% off on yearly billing. Voice uses a different credit rate, with no published per-minute price. AI replies pause at a zero credit balance; the human inbox keeps working. The highest known plan is Custom (Enterprise); listed Business tiers up to $300/mo.
Who is Robylon best for?
Robylon is best for support teams that want replies metered in conversation credits instead of seats.
Does Robylon offer an API?
No, Robylon does not currently offer a public API.